Commercial Transaction Disclosures
This page sets out the transaction information for SAINO custom development and products that may be sold through this website in the future.
Effective 27 August 2026Seller and service provider
SAINO / Operator: Yusuke Sano
Contact
Email: saino145623@gmail.com. You may also use the enquiry form. We generally aim to reply in order within three business days.
Address and telephone number
These details will be disclosed without delay by email or another appropriate method upon request, with enough time for you to review them before deciding whether to apply. Send a disclosure request to the email address above.
Prices and project fees
Custom development is quoted individually after we review your requirements and the published price guide. Before an agreement is accepted, the quotation or contract will state the tax-inclusive price, scope, schedule, deliverables, and conditions for additional charges. If direct product sales begin, the applicable price will be displayed on the product or checkout page.
Additional charges
Customers are responsible for bank transfer fees. If a project requires domain registration, hosting, APIs, external services, paid assets, equipment, travel, or similar costs, the amount and responsible party will be explained before the agreement is accepted.
Payment methods
Bank transfer is the standard method for projects in Japan. Stripe is used for international projects or card payments. Available methods will be confirmed with each quotation.
Payment timing
As a general rule, a 50% deposit is due when the agreement is accepted, and work begins after receipt. The remaining balance is due within seven days after delivery and acceptance. Longer or larger projects may use milestone payments.
Delivery and performance timing
The start date, delivery date, and acceptance period are stated in the quotation or agreement for each project. Work generally begins after the deposit and the information required for production have been received.
Enquiries and formation of an agreement
Submitting the enquiry form is a request for consultation. It does not create a contract, place an order or reservation, or create an obligation to pay. An agreement is formed only after both parties accept the applicable quotation, order, contract, or equivalent document.
Cancellation and refunds
Because custom development is made to individual requirements, cancellation terms are presented for each project before an agreement is accepted. If a customer cancels after the agreement is formed, completed work, reserved capacity, and external costs already incurred will be settled first. Any remaining refundable balance will be handled under the agreement. Services already performed and delivered digital work are not returnable by their nature.
System requirements and special conditions
System requirements, usage terms, licences, warranties, maintenance, and included revision scope are described on the product page or in the quotation or agreement for each project before purchase or commencement.